Payment, delivery and return
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Delivery Methods
- Hong Kong Local Mail
- SF Pickup
- Store Pickup
- Air Mail
Payment Methods
- Octopus
- AlipayHK
- WeChat Pay
- Credit Card
- PayMe
- Alipay
- UnionPay
- Credit Card or PayPal Wallet
- Bank Transfer
Return & Refund Policy
更改或取消訂單
* 按下「結帳」後於盡快電郵 neatohk@gmail.com 或 WhatsApp/Facebook留言 與我方聯絡
* 當訂單狀况為「運送中」，將不能更改或取消訂單，而訂單更改不可涉及或影響已繳付的總金額。
* 一般情況下，已接受訂單都不能更改地址
可退貨商品條件
* 商品本身已有明顯的裂紋或破損
* 款式與圖片截然不同
* 商品錯發
* 簽收後七個工作天內可以退換
* 退貨時請包含所有完整的包裝 (說明書、包裝盒、商品原廠標籤、廠商保證書、贈品、全部配件等等)；貨品上的標籤或吊牌必須保持完整，如有破壞或折曲都不能退換
不可退貨商品條件
* 所有特價貨品恕不能退換
* 進行退貨核實時發現因人為破壞的商品
* 簽收後才損壞的商品
* 因為發貨時間太長而要求退款
* 超過了我方提供的退貨期限 (簽收後7個工作天內)；若我方未能於7天內收回貨品，將保留取消退還貨品的權利
* 顧客主觀原因︰極小污點、電腦顯示/現場燈光造成的色差(不同顯示器會有不同的色差)、款式不美觀不好看等等
* 已開封並使用過的不能退換
更換商品條件
* 簽收後七個工作天內可以退換
* 所有特價貨品恕不能退換
* 進行更換核實時發現因人為破壞的商品
* 不可更換不同款式、不同類型、不同品牌的商品
* 只限更換不同顏色或尺寸
* 更換貨品時請包含所有完整的包裝 (說明書、包裝盒、商品原廠標籤、廠商保證書、贈品、全部配件等等)；貨品上的標籤或吊牌必須保持完整，如有破壞或折曲都不能退換
* 已開封並使用過的不能退換
Amendment & Cancellation
* After the "Place Order" , please contact us by sending email to neatohk@gmail.com or leave a message on WhatsApp or Facebook
* When status is marked as "Under Delivery / On the way", the order cannot be cancelled. And order amendment can only be made when it does not affect the total amount paid
* Generally, the received address cannot be changed when the order has been accepted
Returnable Conditions
* There are obvious crack or breakage in the product
* The product style is different with the display pictures
* Send the wrong style or color
* The goods can be returned within 7 working days after sign off you product
* When you would like to return product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.)；Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
Cannot Returnable Conditions
* All clearance goods cannot be returned
* We found the vandalism goods during return verification
* The goods was damaged after sign off the package
* Request a refund as the delivery time is too long
* Over the return period (within 7 working days after sign off )；if we cannot received the goods over 7 days, we will be not accepted the return of goods
* Customer subjective reasons︰Minimal stain, Computer display / lighting affected color difference (Different monitors will have different color), The style is unsightly etc.
* Opened and used items cannot be returned
Replacement Conditions
* The goods can be replaced within 7 working days after sign off you product
* All clearance goods cannot be returned
* When We found the vandalism goods during replace verification, the replacement will be not acceptable
* Cannot replace different style, type and brand
* Only can change different Color or Size
* When you would like to replace product, please include all the complete packaging (Instructions, Packing Box, Commodity Original Label, Manufacturer Warranty, Gifts, All Accessories etc.)；Make sure that the package is undamaged, tags are intact and attached to the item, and if any of these are damaged, they are deemed to be non-returnable.
* Opened and used items cannot be replaced
